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Nakivo request support

The Nakivo backup software license allows you to use Nakivo technicians to resolve any problems. To contact the technicians, in the left menu click on “Help” and then on “Request support”. A new screen will open where you will have to push “Create new bundle”. A new form opens for generating the bundle that will be sent to Nakivo. In the Nakivo software there is the possibility of setting the various tasks or devices to record a verbose log. This may be useful to Nakivo technicians to help you solve your problem.

Job Verbose Log

To enable verbose logging in a job, in the “Options” section you must select “Bottleneck detection”.

Transporter Verbose Log

To enable verbose logging in the transporters (Source and Target) used in a job, select the individual transporter and select “Enable debug logging for this node”.