File Explorer, the program you use to view folders and files crashes. The whole computer appears to be frozen.
Hit Windows+R to open the Run box. Type in
cmd to search for Command Prompt. Right-click Command Prompt and choose Run as administrator on the menu.
Type this sequence of commands
- Type netsh in Command Prompt > press Enter.
- Type winsock in Command Prompt > hit Enter.
- Type reset in Command Prompt > hit Enter.