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printing error – windows blue screen – lock and restart computer

We write to let you know that a March 2021 Windows update is creating problems on your computer when printing a document.

When printing, the computer freezes with an error and restarts.

We have personally experienced the problem on Kyocera printers.

Other sites report the problem with Richo, Olivetti, Zebra printers.

In general, these are all printers that use the win32kfull.sys file


You simply need to uninstall the KB5000802 update


On March 15th Microsoft released an update that fixes the problem: KB5001567