Tag: windowsupdate

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printing error – windows blue screen – lock and restart computer

We write to let you know that a March 2021 Windows update is creating problems on your computer when printing a document.

When printing, the computer freezes with an error and restarts.

We have personally experienced the problem on Kyocera printers.

Other sites report the problem with Richo, Olivetti, Zebra printers.

In general, these are all printers that use the win32kfull.sys file

Solution

You simply need to uninstall the KB5000802 update

Update

On March 15th Microsoft released an update that fixes the problem: KB5001567

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Fix Windows Update errors

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc

After running these commands, check if your issue is fixed.